Shipping policy

SHIPPING & DELIVERY POLICY

Plumeria Orlando, operated by Demir Cultural Concept LLC, offers local delivery, nationwide shipping within the United States, and complimentary in-store pickup from our Maitland showroom.

IN-STORE PICKUP

In-store pickup is complimentary. Customers will be notified when their order is ready for collection.

Please bring your order confirmation and a valid photo ID when picking up your order.

Pickup Location:
1443 S Orlando Avenue
Maitland, FL 32751

Pickup Hours:
Monday–Saturday: 10:00 AM–6:00 PM
Sunday: 12:00 PM–5:00 PM

SHIPPING AND DELIVERY

Shipping and delivery availability, timing, and cost depend on the item’s size, weight, destination, and required level of service.

Available delivery methods may include:

• Local delivery within Central Florida
• Nationwide parcel shipping
• Freight or specialized furniture delivery
• In-store pickup

Shipping or delivery charges will be displayed at checkout when available. For oversized furniture, fragile pieces, or destinations requiring a custom delivery arrangement, we may contact the customer with a delivery quote before the order is finalized or shipped.

PROCESSING AND DELIVERY TIMES

In-stock orders are generally prepared for pickup or shipment within 2–5 business days. Delivery estimates provided at checkout or by our team are estimates only and are not guaranteed.

Custom, made-to-order, backordered, or special-order items may require additional production and delivery time. Estimated lead times will be communicated separately.

DELIVERY ACCESS

Customers are responsible for providing accurate delivery information and confirming that purchased items will fit through doorways, hallways, elevators, stairways, and other access points.

Additional charges may apply for redelivery, restricted access, stairs, long-distance carrying, storage, address changes, or unsuccessful delivery attempts.

Unless specifically confirmed in writing, standard delivery does not include assembly, installation, removal of packaging, moving existing furniture, or white-glove service.

ORDER INSPECTION AND DELIVERY DAMAGE

Please inspect all items at the time of delivery or pickup whenever possible.

Any visible damage, missing items, or delivery-related concerns must be noted on the delivery receipt and reported to us within 48 hours of receipt. Please include your order number and clear photographs of:

• The complete item
• The damaged area
• The packaging
• The shipping label or delivery documentation

Keep all original packaging and delivery materials until the claim has been reviewed. Discarding packaging or failing to report damage within 48 hours may affect our ability to resolve the claim with the carrier.

HANDCRAFTED PRODUCT VARIATIONS

Many of our products are handmade using natural materials. Variations in color, grain, texture, shape, size, and finish are natural characteristics of handcrafted pieces and are not considered defects or shipping damage.

CONTACT

For shipping, delivery, or pickup questions, contact us at:

Email: plumeriaorlando@gmail.com
Phone: (407) 873-3731