Refund policy

RETURN & EXCHANGE POLICY

At Plumeria Orlando, operated by Demir Cultural Concept LLC, we carefully curate handcrafted furniture and home décor. Because many of our pieces are handmade, limited in quantity, oversized, or unique, all sales are final and we do not offer refunds.

Eligible unused items may be exchanged in accordance with the conditions below.

EXCHANGE ELIGIBILITY

To request an exchange:

• Contact us within 3 calendar days of delivery or pickup.
• Complete the approved exchange within 10 calendar days of receiving the item.
• The item must be unused, uninstalled, unaltered, and in its original condition.
• All original components, accessories, tags, packaging, and delivery materials must be included.
• Proof of purchase is required.
• The exchange must be approved by us before the item is returned or brought to the showroom.

Items returned without prior approval may not be accepted.

EXCHANGE VALUE

Approved exchanges may be applied toward another eligible item or issued as store credit.

If the replacement item costs more than the original item, the customer is responsible for paying the difference. Store credit has no cash value and is not redeemable for a refund.

NON-RETURNABLE AND NON-EXCHANGEABLE ITEMS

The following items are final sale and are not eligible for return or exchange:

• Custom, personalized, made-to-order, or special-order items
• Floor models, display items, and as-is merchandise
• Clearance, discounted, or final-sale items
• Installed, assembled, modified, altered, or used items
• Items showing stains, odors, pet hair, animal fur, smoke exposure, moisture damage, or signs of use
• Items damaged after delivery or pickup
• Items missing original components, accessories, tags, packaging, pallets, or delivery materials
• Gift cards
• Delivery, shipping, assembly, installation, storage, and other service charges

SHIPPING AND DELIVERY COSTS

Customers are responsible for all costs associated with returning an item for an approved exchange, including shipping, freight, pickup, redelivery, handling, and insurance.

Original shipping and delivery charges are non-refundable and cannot be applied toward an exchange.

We are not responsible for loss or damage that occurs while an item is being returned by a customer or a customer-selected carrier.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect all items at the time of delivery or pickup whenever possible.

If an item arrives damaged, defective, or different from the item ordered, contact us within 48 hours of receipt. Include your order number and clear photographs of:

• The complete item
• The affected or damaged area
• The packaging and delivery materials
• The shipping label or delivery documentation

Keep all original packaging and delivery materials until the claim has been reviewed.

After reviewing the claim, we will determine the appropriate resolution, which may include repair, replacement, exchange, store credit, or another remedy required by applicable law.

Damage caused after delivery, improper handling, improper installation, misuse, neglect, environmental conditions, or normal wear is not considered a delivery defect.

HANDCRAFTED AND NATURAL VARIATIONS

Many of our products are handmade from natural materials. Variations in color, grain, texture, shape, size, pattern, and finish are expected characteristics that make each piece unique. These natural variations are not considered defects and do not qualify an item for return or exchange.

ORDER CANCELLATIONS

Orders that have already been processed, prepared for delivery or pickup, shipped, transferred, customized, or placed with a supplier may not be canceled.

Custom, made-to-order, and special-order deposits and payments are non-refundable.

HOW TO REQUEST AN EXCHANGE

Before returning or transporting an item, contact us for approval:

Email: plumeriaorlando@gmail.com
Phone: (407) 873-3731

Please provide your name, order number, item details, reason for the exchange, and relevant photographs.

Approved exchanges may be brought to:

Plumeria Orlando
1443 S Orlando Avenue
Maitland, FL 32751

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.